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What are the limitations of Wake on WAN (WOW)?

Wake on WAN does not support PPPoE, Link Aggregation or VLAN settings. 
Why AS4002T/AS4004T 10G Ethernet port not working when connecting to 2.5G network device directly?

It's a known Marvell firmware issue, the work around is connecting AS4002T/AS4004T 1G Ethernet port to the network device, then the 10G-2.5G connection will start to work.   *We'll fix it in our futur...
How to set up router port for Let's Encrypt if you use ASUS router or some of the router that use 80 port by default?

If you use ASUS router or some of the router that use 80 port by default, you have to manually go to router settings to set up 80 port with your NAS internal network IP to enable Let\'s Encrypt.   You...
Why my AS-U2.5G not having properly transferring speed when connectin to USB Type A adapter?

Certain USB Type-C adapters exhibit an issue where plugging in a device a certain way will reduce USB speeds to 2.0 levels. Unplugging the device and flipping it should result in full speed USB operat...
Why some of the services still not work even EZ Router/Port forward enabled?

Some of the router will use specific service ports by default(for example webserver/80,443 FTP/21 ssh/22).In this case, even the compatible router's UPnP was enabled and ADM-Settings-Manual Connect-EZ...
Why ezconnect.to service won't work with https encrypted connection?

Currently Ezconnect.to service won't work with https encrypted connection because the ssl certificate can only work with NAS's real domain name.To use https connection, please configure DDNS(myasustor...
Why can't I connect to my NAS over the Internet via myasustor.com?

A: If you are having issues connecting to your NAS using your Cloud ID and myasustor.com, please follow the steps outlined below to troubleshoot this issue. 1. Log into ADM and select [Settings] > ...
Why can't I connect to my NAS over the Internet via DDNS?

A: If you are having trouble connecting to your NAS over the Internet via DDNS, please follow the steps outlined below to troubleshoot this problem.   1. Log in to ADM and then select [Settings] > ...