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Nov
28
Dear ASUSTOR users:
Taipei, Taiwan, November 29, 2017 - ASUSTOR Inc. has responded to an Intel CPU security flaw that was announced by the company several days ago. The flaw affects recent Intel CPUs that have Intel’s Management Engine interface versions 11.0.0-11.7.0 enabled and Intel’s Trusted Execution Technology 3.0 enabled. Since ASUSTOR NAS devices do not enable the Intel® Management Engine interface or Trusted Execution Technology, the security flaw does not affect ASUSTOR NAS devices.
 
For Intel security vulnerability bulletins, check out: 
https://security-center.intel.com/ 
For more information about the recent Intel CPU security flaw, please visit:
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親愛的 華芸 使用者:
台灣, 台北,2017 年 11 月 29 日 –華芸科技 (ASUSTOR Inc.) 針對日前 Intel 公告其處理器晶片中有安全漏洞乙事本日提出回應,由於華芸 NAS 系列並未啓用 Intel® 管理引擎 (Intel® ME 11.0.0-11.7.0)、 Intel® 受信任的執行引擎 (Intel® TXE 3.0) 等對應版本,因此並不受此影響,請用戶安心使用。
 
有關 Intel 安全漏洞公告,請查看: 

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Oct
5
National Day 2 Consecutive Holidays (OCT 9/2017 ~ OCT 10/2017)
Posted by Jane Tsai on 05 October 2017 11:58 PM

National Day 2 Consecutive Holidays (OCT 9/2017 ~ OCT 10/2017)

We commemorate the founding of our nation with a public holiday. 

ASUSTOR Technical Support service will temporarily Be Closed for the national holiday from OCT 9/2017 ~ OCT 10/2017
Sorry for the inconvenience caused and thanks for your understanding.
Wish all the best wishes for you.

--------------------------------------------------------

親愛的華芸使用者:

 

歡慶雙十國慶期間(10/9~10/10)我們技術支援中心將暫停服務。

亦無法即時回覆您的服務請求,造成您的不便敬請見諒。


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Oct
3
National Day 1 Consecutive Holidays (Oct 4/2017)
Posted by Jane Tsai on 03 October 2017 02:15 AM

National Day 1 Consecutive Holidays (Oct 4/2017)

We commemorate the founding of our nation with a public holiday. 

ASUSTOR Technical Support service will temporarily Be Closed for the national holiday from Oct 4/2017
Sorry for the inconvenience caused and thanks for your understanding.
Wish all the best wishes for you.

--------------------------------------------------------

親愛的華芸使用者:

 

中秋節連假期間(10/4)我們技術支援中心將暫停服務。

亦無法即時回覆您的服務請求,造成您的不便敬請見諒。


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Aug
29
Announcement of Wake On WAN Service Maintenance
Posted by Jane Tsai on 29 August 2017 08:13 PM


Dear ASUSTOR users:
The WOW (Wake on WAN) service of ASUSTOR NAS is scheduled for 
maintenance from 12:00 to 20:00 August 30. (China Standard Time, UTC+8)
The WOW service for AS6302T/AS6404T will be temporarily suspended. We apologize for the inconvenience. 
After the upgrade, in order to use the WOW function, please be sure to update to the latest version of mobile App (AiMaster、AiData、AiFoto、AiMusic、AiDownload) and AEC (ASUSTOR EZ Connect). 

Sorry for inconvenience caused and thanks for your understanding.


親愛的 華芸 使用者:

ASUSTOR NAS WOW 服務正在維護中,AS6302T / AS6404T的WOW服務將暫停。

維修時間為8月30日 12:00至20:00

升級後,請將APP(AiMaster,AiData,AiFoto,AiMusic,AiDownload)和AEC(ASUSTOR EZ Connect)更新至最新版本。
很抱歉造成不便,敬請見諒。


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Jun
8
How to Proceed with Data Recovery Service?
Posted by Admin Lin on 08 June 2017 10:07 PM

How to Proceed with Data Recovery Service for ASUSTOR customers?

 

If you have experienced a possible data loss situation, please contact ASUSTOR technical support center to determine the cause of the problem, and to assist in troubleshooting and resolving your issue. If support is unable to resolve your issue, we will refer you to DriveSavers Data Recovery, Inc., the leading provider of fast, reliable and secure data recovery. DriveSavers provides ASUSTOR customers with professional remote and laboratory data recovery solutions at a discounted rate, FREE shipping and FREE evaluations on all DVR, RAID, NAS and SAN devices.

 

How to Proceed with Data Recovery Service:

Contact DriveSavers

• Call 800.440.1904 for Americas or click here for global service:

   • http://www.drivesaversdatarecovery.com/contact-drivesavers/

 

• Reference Asustor as the referral partner.

• This provides ASUSTOR customers with a 10% discount

Discounts up to 27% for Government, Education and non-profits.  

 

• DriveSavers offers Asustor customers:

• Free Inbound Shipping from nearly any global location, including the completion of customs and shipping forms for customers outside the USA.

• Fastest Standard turnaround time

• Guaranteed Data Security

      US Federal Security Clearances

      SOC 2 Type II certified facility

•No Data No Charge

      If we don’t recovery what you need, there is no charge.

 • Recovered data can be returned on any type of backup media.

 

Contact Information:

www.drivesaversdatarecovery.com

Call 800-440-1904, 24x7 for North America 

Skype:drivesaversinc

World wide toll-free phone numbers

 

DriveSavers Data Recovery, Inc.

400 Bel Marin Keys Blvd.

Novato, California 94949

 


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May
26
National Day 4 Consecutive Holidays ( May 27/2017~May 30/2017)
Posted by Jane Tsai on 26 May 2017 01:16 AM

Dear ASUSTOR users:

 

Our ASUSTOR Technical Support service will temporarily be closed for national holidays (Dragon Boat Festival) from May 27 to May 30.

Sorry for inconvenience caused and thank you for your understanding.

 

Wish all the best wishes for you.

 

親愛的華芸使用者:

 

端午節連假期間(5/27-5/30)我們技術支援中心將暫停服務。

亦無法即時回覆您的服務請求,造成您的不便敬請見諒。

 

敬祝 連假愉快


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