Knowledgebase
Knowledgebase
It might be related to the DNS setting. Please go to [Setting] >
[Network] > [General] and set 8.8.8.8 for DNS server.
Please refer to the attached screenshot
此功能已加在ADM2.3以及之後的版本中。
同時，使用者也可以透過設定電源排程來達到客製化的電源控管。
於ADM介面 > [設定] > [硬體] > [節能管理]
If Volume 1 is inaccessible or hard disk crashes, user can still put
in a new hard drive and then create the new volume 1. After creating
the new volume 1, then he can access his folders or data in volume 2
or volume 3 or whatever volume. Step 1: remove t...
Yes, you can!
Please kindly follow the steps below: 1. in ADM Backup and Restore:
2. choose the protocol that you want to use, rsync or ftp: Rsync:
Ftp:
Notice: Please make sure that the Rync or ftp service in Sco Unix
is activate...
No, Aimaster is the NAS management mobile app designed for
Administrator. So you have to login with "admin" authority or users
belong to the administrator group.
For the DVD menu playing, it is not available with AS-2TE or AS-3
series but only available in AS-6 series. Basically the reason why
the DVD menu can not be played is because the graphic hardware
acceleration must be activated in order to play HD video i...
Currently with Aidata, you can already take a photo/video and upload
to your NAS right away through Lan or Wan. Please kindly see the steps
as in the attached photo. You can do it in real time or that you can
do it once wifi is available. (available fo...
ASUSTOR NAS MODEL
AS50
AS51
AS31/32
AS61
AS62
AS70
AS52
AS53
AS63
AS64
AS66
Memory
1GB
2GB
2GB
2GB
4GB
4GB
2GB
2GB
4GB
2GB
4GB
4GB...
SUPPORTED FORMATS FOR STREAMING PLAYBACK AND TRANSCODING ON ASUSTOR
NAS
You can use LooksGood and AiVideos to directly stream videos if you
have sufficient bandwidth and video codec support. If not, you can use
transcoding to convert the video to a lo...
Please follow below steps:
1. Open Command Prompt(cmd) in Windows.
2. Type in net use /delete *
3. Reboot your PC.
You should be able to access in your NAS via Samba/CIFS afterwards.
USING YOUR TV REMOTE TO CONTROL KODI ON ASUSTOR NAS
(AS50/51/70/61/62/31/32)
You need to prepare following items to enable CEC functions
1. Install Media Pack
2. Install Kodi
3. Purchase a CEC adapter
for CEC Adapter information you can re...
CHROME 45 LAUNCHES WITHOUT NPAPI PLUGIN SUPPORT:
Due to Chrome 45 launches without NPAPI plugin support, the Apps which
needs the NPAI plugin support will no longer work with Chrome 45.
Some of the functions will not be supported in Chrome 45:
1. S...
TESTED UPNP CLIENTS AND SUPPORTED FORMATS ARE AS FOLLOWS:
NOTE: THE SUPPORTED FORMATS MAY DIFFER DEPENDING ON THE UPNP CLIENT
IN USE.
UPNP V1
-------------------------
UPNP V2
-------------------------
MINIDLNA
-------------------------
...
Currently, only AiMaster supports HTTPS but we are planning to
implement it with other APPs.
Yes, Asustor NAS supports USB DAC (Digital-Analog Converter) on
Soundsgood or through iTune server for playback of music files
downloaded from the internet or stored in the ASUSTOR NAS
About USB DAC, full range ASUS xonar series or IPEVO X1-N6 is te...
There are quite a few way that you can access the files through WAN.
For example: 1. access files through browser: You can simply type
your IP address and then you can access the files in the NAS. The way
to set your own domain address is simple
http:/...
There are quite a few way that you can access the files through WAN.
For example: 1. access files through browser: You can simply type
your IP address and then you can access the files in the NAS. The way
to set your own domain address is simple
http:/...
To remotely backup data from PC remotely, you can: - through browser
and login ADM File Explorer - through ABP (Asustor Backup Plan
utility) installed in PC - through NAS ftp etc.. To remotely backyp
data or photo from iPhone or Android Phone: You can in...
1. go to Setting/Appearance
2. under Skin, choose the Skin type and the Font according to the
following table
3. under International, choose the language
* The following table is for reference only. If the denotation is
"Yes", it means that th...
How can I use Time Machine with NAS in MacOS10.12(Sierra)?
1.Configure your NAS.
1.1 Go ADM-Services-MacOSX to enable AFP service(please note you need
to disable Time Machine service in this page), then click "Apply"
1.2 Go-ADM-Access Control-S...
To set up the artwork for your album, please name the photo of the
artwork as one of the following:
"artwork", "cover", "album", "folder", "albumart" or "albumartsmall".
And then save the photo in png or jpg format and put it into the same
album'...
You can follow the following steps to set up the authority: 1. login
with "admin" and choose the album that you want to share. Press "Edit"
2. Set up the authority for each user so that each user can see
the album you set up for them with different a...
Please kindly refer to the following:
http://forum.asustor.com/viewtopic.php?f=54&t=4037&sid=06bf3d740dde7943129ae70f55b41b70
1. Download the wanted version (just the perl tarbal version) from
http://downloads.slimdevices.com/ [1]
e.g. http://dow...
ONVIF Profile S certification allows Surveillance Center to further
expand compatibility for network IP cameras via the ONVIF standard
protocol. That means system integrators and home users can take
advantage of boosted interoperability and more flexib...
Main reason for asynchronous sound or mosaic when playing recorded
file (.TS/m2ts) from KODI is because of dropped frame.
Please follow below steps to solve this issue.
Step 1: Click Video settings. (Please refer to attached pic 3)
Step 2: Ena...
HOW TO PROCEED WITH DATA RECOVERY SERVICE FOR ASUSTOR CUSTOMERS?
If you have experienced a possible data loss situation, please
contact ASUSTOR technical support center [1] to determine the cause of
the problem, and to assist in troubleshooting and ...
How to reconfigure the password of root account in MariaDB
================================================================
1. Go to ADM\Services\MariaDB Server to stop the MariaDB service
2. Use ssh to login into the NAS by "root" account
3. ...
If you want to backup your files from your NAS to HiDrive or from
HiDrive to your NAS, please follow the below steps.
* Create new backup job. There are two transfer modes which you can
choose.
2. There also are five transfer types you can choose....
HOW TO UPGRADE THE WEB CONFIGURATION FROM APACHE 2.2 TO APACHE 2.4 (
ADM 3.0) Apache 2.2 and Apache 2.4 has difference configuration . When
you upgrade to ADM 3.0, it is Apache 2.4 for web service. Some of
configuration of your available site will need to...
Sleep mode is only working when HDD is with hibernation, user could
use Diagnostic tool to find out which process is accessing volume
The feature can be found at "Setting" -> Hardware -> Energy Control
Click --> Diagnostic tool, you will get a ...
After installing a Windows OS with NAS's VirtualBox, you can use
Windows built-in RDP (Remote Desktop Protocol) to access the virtual
machine remotely. Please refer to steps below for the configurations:
ENABLING REMOTE DESKTOP ON WINDOWS 8 VIRTUAL ...
Once you build up the VPN connection, then you can utilize the FTP
Explorer to transfer data between VPN client and server. But be sure
that the subnet address of VPN client and VPN server should not be the
same, eg, should not all the same as 192.168....
Let us give an example as follows: You want to share only "test1"
subfolder for user "asustor" while other users can access all the
folders within "Media" share folder. * Within "Media" share folder,
you have "test1", "test3", "unicycle" subfolders. * ...
If you enable the "Route all traffic through VPN", then all of the
traffic of your NAS (VPN client) will only go through the VPN server
you connect to. It is normally applied in cases such as some
countries may have censored certain websites or some ser...
Yes, most Asustor NAS are compatible with Logitech Harmony remote
control. You can check from Logitech website for compatibility list:
https://support.myharmony.com/en/compatibility?utm_source=logitech.com&utm_medium=promo&utm_content=pdp%20-%20foot...
For sharing a folder or files to be zipped, the maximum size of files
within that folder or the sum of files is 2GB. But if just share one
single file (not folder or files to be zipped), then there is no
limitation. It is because to share a folder or file...
TOMCAt will have different roles for specific access right. It
defines the following roles:
MANAGER-GUI - ALLOWS ACCESS TO THE HTML GUI AND THE STATUS PAGES
MANAGER-SCRIPT - ALLOWS ACCESS TO THE TEXT INTERFACE AND THE STATUS
PAGES
MANAGER-JMX ...
ASUSTOR Surveillance Center (2.4 and up) supports multi-stream
feature on the following camera models. You can configure multiple
resolution settings for those cameras on the camera setting page.
BRAND
MODEL (PROFILE NUMBER)
ACTI
B94(2...
TAKEASY SUPPORTED WEBSITES
NAME
WEBSITE
BBC
http://www.bbc.co.uk/ [1]
CBS News
http://www.cbsnews.com/ [2]
CCTV央视网
http://www.cctv.com/ [3]
CNBC
http://www.cnbc.com/ [4]
CNN
http://www.cnn.com/ [5] ...
The difference between Apache 2.2 VS Apache 2.4
You might have the .htaccess file on the folder of web page.
If you upgrade from ADM 2.7 to ADm 3.0 , please remember to check if
those .htaccess file follow the
Appache 2.4 configuration. Plea...
The encrypted share folder can not be mounted by NFS ( ADM 2.4 or
later)
The encrypted shared folder used by ADM 2.4 (or later) is eCryptfs,
so the NFS mount will not support for encrypted share folder.
If you are using Firefox and choose to use a HTTPS connection, please
follow the steps below to manually add a security exception in order
to successfully connect using HTTPS.
1. Open the Firefox menu and click on [Options].
2. Select [Privacy & ...
If you are using Firefox and choose to use a HTTPS connection, please
follow the steps below to manually add a security exception in order
to successfully connect using HTTPS.
1. Open the Firefox menu and click on [Options].
2. Select [Advanced]-...
Please note that our system is an embedded system called ADM. It is
similar to Linux but it is not Linux but some of Linux command can be
applied in our ADM.
Below lists commands that applied to ADM.
addgroup
adduser
ash
base64
cat
catv
chatter
c...
NAS to NAS sync:
A. NAS TO NAS 1. install Bittorrent Sync in App Central for NAS1
and NAS2 2. Open Bittorrent Sync in ADM 3. After the installation,
be sure to open the port in EZ Router: 4. Choose folder to sync in
NAS1
5. Go to "Preferenc...
Teamviewer is a remote desktop software which you can install your
notebook or PC and Asustor support engineer can connect to your
notebook or PC just like he/she is operating your notebook or PC to
check the NAS situation and your network environment ...
The login account name is: ROOT. The password is the same as the
"admin" account.
Please refer to the following list:
UTILITY
PORT
PROTOCOL
ASUSTOR Control Center
8888, 8889
UDP
SYSTEM SERVICES
PORT
PROTOCOL
ADM Web service
8000, 8001
TCP
AFP
548
TCP
Common Uni...
The data downloaded using Aidata is stored at:
For Android phone:
ANDROID/DATA/COM.ASUSTOR.AIDATA.PHONE/FILE
For Android Pad:
ANDROID/DATA/COM.ASUSTOR.AIDATA.PAD/FILE
1. WHAT CAN I DO IF UPDATING SOFTWARE HANGS OR STOP AT A CERTAIN
PERCENTAGE?
Perhaps there was a service/daemon has stuck and wait for the NAS
response during the process and cause the issue. Or there might be
some network issue (be it connection or...
1. Please kindly check if you have enabled the web server service in
Service/Web Server.
2. check if the web service port is forwarded in Setting/Ease of
Access
* if Photo Gallery still does not appear, you may try to disable web
server in step 1...
In our design, instead of reading the surface or surrounding
temperature of CPU, we read the internal CPU core temperature which
Intel called DTS (digital temperature sensor). So the temperature of
6x to 7x degree is very normal for the internal core. The...
The Youtube in AS-2xxTE or AS-3 portal is mainly for browsing as it is
based on Chrome browser. There is no hardware decoding so the video
will not be smooth. For viewing HD Youtube, we will suggest you to
install Youtube in XBMC video add-on and the You...
Because Youtube TV has changed rule these few weeks, that is the
reason why you see stuttering now. (previous Youtube TV is OK as fixed
720P is selectable and which is Atom processor capable of playing
smoothly without hardware decoding.) You can try to ...
WINDOWS ISCSI DOESN'T RECONNECT AUTOMATICALLY AFTER REBOOT.
If you encounter the same issue, please try to setup as follows.
The way you access Microsoft iSCSI Initiator depends on your
operating system.
IN WINDOWS SERVER, you can access the i...
Recently some users reported that XBMC add-ons are not working
properly.
We just confirmed this is a XBMC server issue, here's the official
statement.
XBMC Server issue
few days, you may have noticed that our servers have been behaving
poorly....
如果你是使用Firefox 瀏覽器並選擇 HTTPs
連線，請依照下列步驟手動新增例外網站，如此才可順利透過
HTTPs 連線。
1. 開啟 Firefox 設定，並進入 [選項]
2. 點選 [隱私權與安全性]-->[憑證]，並選擇
[檢視憑證]
3. 此時將會開啟 [憑證管理員] 清單，選擇 [伺服器]
並點選 [新增例外網站]
4. 請於伺服器位置輸入 [https://xxx.xxx.xxx.xxx:9907]
(xxx.xxx.xxx.xxx是NAS的IP)，並按下...
如果你是使用Firefox 瀏覽器並選擇 HTTPs
連線，請依照下列步驟手動新增例外網站，如此才可順利透過
HTTPs 連線。
1. 開啟 Firefox 設定，並進入 [選項]
2. 點選 [進階]-->[憑證]，並選擇 [檢視憑證清單]
3. 此時將會開啟 [憑證管理員] 清單，選擇 [伺服器]
並點選 [新增例外網站]
4. 請於伺服器位置輸入 [https://127.0.0.1:7683]，並按下
[取得憑證]，完成後請點選
[確認安全例外]按鈕即可。
如果你想要把你的資料從你的NAS備份到HiDrive或是你想把資料從HiDrive備份到你的NAS,請依照下列步驟操作。
1.
建立新的備份任務。選擇你所需要的傳輸模式(把資料從NAS備份到HiDrive或把資料從HiDrive備份到NAS)。
2. 選擇你要的傳輸模式 (Remote
Sync/FTP/FTPS/SFTP/Rsync+SSH)。
3. 輸入你的HiDrive帳號密碼並點下一步。
4. 依照你的需求點選你所要的設定。
5. 選擇備份資料的來源端。
...
1. 請於ADM頁面，點選[App Central] > [所有Apps] > 找到
[Dropbox] 並點擊安裝
2. 安裝後於ADM介面找到Dropbox並點選
3. 點擊 [Sign in] 並登入您的使用者帳號
4. 登入後，Dropbox會自動同步您的資料
5. NAS預設Dropbox資料夾於 /Home/Dropbox
順便一提，ASUSTOR NAS Dropbox
支援多使用者，意即在NAS上的所有使用者皆可使用Dropbox。
使用者們只需要...
您可以透過新增網路磁碟機的方式，在Windows下將NAS新增成為網路磁碟機，如此便可在電腦端直接撥放NAS裡的影片。
有關如何在Windows下，將NAS新增為網路磁碟機，您可以參考以下連結：
http://download.asustor.com/college/zh_tw/NAS_106_Using_NAS_with_Microsoft_Windows.pdf
[1]
Links:
------
[1]
http://download.asustor.com/college/zh_tw/NA...
當使用 KODI 播放 .TS/m2ts
錄影檔案出現語音不同步或馬賽克等問題時，主要是因為錄影檔案掉
frame 導致影片播放不順暢。
請依照以下步驟解決問題。
步驟一：進入Video settings。(請參照附檔 pic 3)
步驟二：啟用移動補償 (motion
compensated)。(請參照附檔 pic 2)
遠端存取-Cloud Connect設定只需在ADM選擇[設定] >
[輕鬆存取] > [Cloud Connect]
使用此項功能,
您可以使用申請DDNS服務來建立網域名稱 (例:
xxx.myasustor.com)
並在您的路由器將您需要的埠(Port)打開來使用。
此外，如果您不想使用DDNS服務，我們也提供EZ-Router的功能來自動設定您的路由器(auto
port-forwarding)。
更多相關資訊，請參閱ASUSTOR College 文章
[1]2...
我忘了使用者名稱及密碼了,
請問如何恢復原廠設定呢? 請依照下列步驟來完成：
1.
在NAS開機情況底下，在NAS的背板使用迴紋針或細尖物按住重設按鈕
2. 按壓直到NAS發出一聲 嗶 (beep),
此時用戶的設定已經還原
3. 在ADM登入畫面，使用 admin/admin 來登入
只有設定會恢復原廠設定, 您的資料不會有任何變動.
您可以循以下步驟來設定: 1. 以admin 登入,
挑選您要分享的相簿並按下編輯 2. 設定權限,
如此您就可以為每個人設定可以看到的相簿及權限
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