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How to use diagnostic tool to find out which process is preventing NAS entering sleep mode
Posted by Jane Tsai on 23 May 2016 06:50 PM
Sleep mode is only working when HDD is with hibernation, user could use Diagnostic tool to find out which process is accessing volume
 

The feature can be found at "Setting" -> Hardware -> Energy Control 

  
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Click -->  Diagnostic tool, you will get a popup window.  press "start",  it will detect whether the HDD status.
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You can see status, or download report for our support if needed.   When the status showing "write", that tell users some services are accessing the HDD, that is why the Sleep Mode is not applied. 
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