Teamviewer is a remote desktop software which you can install your notebook or PC and Asustor support engineer can connect to your notebook or PC just like he/she is operating your notebook or PC to check the NAS situation and your network environment to know more precisely what can be the cause of your reported issue.  

When Asustor support engineer is connecting to your notebook or PC through Teamviewer, you can watch in the same time the diagnosis process.

*** Please install the Teamviewer 11 for remote access ***

You can download Teamviewer here : http://www.teamviewer.com/en/download/windows.aspx

Or you can download Teamviewer 11 installation file from our server : http://support.myasustor.com:18900/portal/apis/fileExplorer/share_link.cgi?link=KMAy1xBNPfx0lU1GQKXfM0

After installation, please provide the remote ID and password shown in Teamviewer software to Asustor support engineer.